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White Paper: HRM, 5 top priorities in the next 5 years, May 2007

Conference : Les défis de la pérennité familiale, Academy & Finance, May 2006, Geneva

Article: Reforming IT Project Management, Banque & Finance, September 2005

Conference: Marketing & Innovation, Neode, Club Marketing Suisse, June 2005

Article: Banking IT: strategic or commoditized services, Banque & Finance, September 2004

Interview: CRM évolution ou révolution pour le monde bancaire, Décembre 2003

PROACT: A very efficient method for decision making, from bestseller Smart Choices

Focus on Customer Experiences: An overview of emotions in customer relationships and Experience Economy (J. Pine & J. Gilmore)

3D Model: A highly efficient and generic approach to solving business problems, developed by Pierre Casse (Kellogg School of Business) and Rémi Chadel

Customer Value Management: A very powerful way to put a marketing metric on customer relationships

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